OpenAI has launched Workspace Agents in ChatGPT, shifting the product from an individual chat assistant toward a team automation platform. Workspace Agents are Codex-powered agents that run long-horizon workflows in the cloud, share context within an organization, and can be invoked from ChatGPT or directly from Slack.
The product positioning explicitly frames Workspace Agents as the successor to custom GPTs for enterprises. Where a GPT was mostly a prompt wrapper with knowledge attached, an agent gathers context from connected systems, follows a defined process, asks for approval when something is sensitive, and carries state across steps. Agents can be set to run on a schedule, triggered by an event, or pulled into a Slack thread on demand.
OpenAI's own sales team provides the reference deployment. Their Workspace Agent pulls call notes from the CRM, qualifies leads against internal rubrics, and drafts follow-up emails directly in the rep's inbox — the kind of glue work that normally requires either a dedicated SDR or a brittle Zapier chain.
The rollout targets Business, Enterprise, Edu, and Teachers customers as a research preview. Workspace Agents will be free until May 6, 2026, after which credit-based pricing takes effect. Given the Slack integration, Salesforce connectivity, and scheduled-execution model, the clear competitor is Microsoft's Copilot Agents and Google's new Gemini Enterprise Agent Platform — all three launched team-level agent tooling within the same month, which is not a coincidence.